• FUNdamentals

    According to Forrester Research, “It costs 6x - 7x more money to acquire a new client than to maintain an existing one.” This is why many companies fail. Today's salespeople just can't consistently attain, sustain and retain new or past clientele because they desperately lack the passion, skills, grit and training needed to build strong, loyal and reciprocal relationships that would create significant long-term income and savings. In fact, Salesforce states:

    • 64% of salespeople who fail do so because they're in the wrong job, not because they can't sell.
    • 80% of customers say the experience a company provides is just as necessary as its products or services.
    • 68% of consumers will pay more for products and services from a brand known to offer good customer service.
    • After more than one bad experience, 80% of consumers say they would rather do business with a competitor.
    • 89% of consumers are more likely to make another purchase after a positive customer service experience.
    • A 5% reduction in the customer defection rate can increase profits from between 25% - 80%.
    • In many companies, 20% of the sales force delivers 80% of the company's gross revenue.
    • More than 50% of sales managers are too busy to train and develop their sales teams.
    • It takes 12 positive customer experiences to make up for one negative experience.
    • An average company loses between 10% - 30% of its customers each year.

    At REsults Consulting, we focus on perpetual success for businesses of all kinds. Today, many professionals just "get by" because they have difficulties delivering trustworthy, value-centric customer service or delivering a memorable sales experience seamlessly, efficiently and effectively using intelligent technology. As Business eStrategists, we specialize in infusing the new with the old - proficiently. We empower clients through a gamut of proven systems and successful solutions ranging from centric focused training on productivity in sales, service, marketing and technology to creating an effective and profitable online presence. Don't get excuses, Get REsults.