FUNdamentals™

According to Forrester Research, “It costs 6x - 7x more money to acquire a new client than to maintain an existing one.” It's one reason companies fail. Today's businesses struggle to deliver trustworthy, value-centric customer service. Why? Because their employees struggle with social, business and technology.

Did you know that extensive research by Salesforce shows why proficiency is so important:

• 64% of salespeople who fail do so because they're in the wrong job, not because they can't sell.
• After more than one bad experience, 80% of consumers would rather do business with a competitor.
• Replacing your bottom 20% of salespeople with average performers would improve sales by 20%.
• It takes 12 positive customer experiences to make up for just 1 negative experience.
• Over 50% of sales managers are too busy to train and develop their sales team.

At REsults Consulting, we inspire, educate and empower professionals and their companies through our service-centric FUNdamentals™ program. Our focus is profitability by proficiency. In what? Relationship building, branding, marketing (traditional and social) and today's real-time technology (mobile and web-based). Success today is attained only by businesses that are well-rounded, well-trained and well-informed.