FUNdamentals™
According to Forrester Research, “It costs 6x - 7x more money to acquire a new client than to maintain an existing one.” This is why many companies fail. Today's salespeople just can't consistently attain, sustain and retain new or past clientele because they desperately lack the discipline, skills, passion, grit and training needed to build strong, loyal and reciprocal partnerships that would create significant long-term production and profit. In fact, Salesforce states:
- 64% of salespeople who fail do so because they're in the wrong job, not because they can't sell.
- 80% of customers say the experience a company provides is just as necessary as its products or services.
- 68% of consumers will pay more for products and services from a brand known to offer good customer service.
- After more than one bad experience, 80% of consumers say they would rather do business with a competitor.
- 89% of consumers are more likely to make another purchase after a positive customer service experience.
- A 5% reduction in the customer defection rate can increase profits from between 25% - 80%.
- In many companies, 20% of the sales force delivers 80% of the company's gross revenue.
- More than 50% of sales managers are too busy to train and develop their sales teams.
- It takes 12 positive customer experiences to make up for one negative experience.
- An average company loses between 10% - 30% of its customers each year.
At REsults Consulting, we focus on perpetual success for companies of all kinds. Today, many businesses struggle to deliver trustworthy, value-centric customer service because they either lack the interpersonal skills and training or the basic knowledge needed to deliver a memorable sales experience seamlessly, efficiently and effectively using intelligent technology. As Business eStrategists™, we empower clients through the use of proven processes, powerful systems and successful solutions ranging from service-centric training on productivity in sales, service, marketing and technology to creating and implementing an effective, efficient and profitable online brand. Stop getting promises. Get REsults.