FUNdamentals™

According to Forrester Research, “It costs 6x - 7x more money to acquire a new client than to maintain an existing one.” This is why many companies fail. Today's salespeople can't consistently attain, sustain and retain new or past clientele because they lack the skills, attitude and training needed to build strong, loyal and reciprocal partnerships that create significant long-term production and profits. In fact, Salesforce states:

• 64% of salespeople who fail do so because they're in the wrong job, not because they can't sell.
• 8% of consumers will pay more for products/services from a brand known to offer good service.
• After more than one bad experience, 80% of consumers would rather do business with a competitor.
• It takes 12 positive customer experiences to make up for one negative experience.
• An average company loses between 10% - 30% of its customers each year.

At REsults Consulting, we focus on perpetual success for companies of all kinds. Today, many businesses struggle to deliver trustworthy, value-centric customer service because they either lack the interpersonal skills and training or the basic knowledge needed to deliver a memorable sales experience seamlessly, efficiently and effectively using intelligent technology. As Business eStrategists™, we empower clients through the use of proven processes, powerful systems and successful solutions ranging from service-centric training in sales, service, marketing and technology to creating and implementing an effective, efficient and profitable consumer-centric, online brand. Stop getting promises. Get REsults.